Once you click Continue, we will send you an email message containing your username as well as a new password which will be auto generated by the Web site. It is normal a new password will be assigned to your account when doing this procedure. Remember, the password is case sensitive. Thus, it has to be entered as is. If your email has changed since then, then this option cannot be used. You may call us to proceed. Do not create another account in such circumstance. Doing so would result in the lost of all previous history to your account.