Message
From
17/03/2010 17:24:27
To
17/03/2010 17:10:28
Environment versions
Environment:
C# 2.0
Miscellaneous
ID da thread:
01455046
ID da mensagem:
01455225
Views:
45
I think the issue I see is hypocrisy or false information. MS says that email and telephone support is included with the product you buy. But to me, 2 or 4 calls is not a support; it is a joke. If they said, as many companies do these days, no telephone or email support comes with the product, they would be honest.
>It would be interesting to find out just how many people have ever called MS for support. I've been buying/using their products for 30 years and never found it necessary. Come to think, before the internet, I did make a call....think I was on hold for a couple hours:)
>
>There are all kinds of support forums on the internet, both MS and sites like the UT....Who needs to use a technical support incident??
>
>
>>For the kind of money they charge they give you 2 or 4 support calls?
>
>>
>>>Not sure what you're getting at here. Can you explain?
>>>
>>>>I looked at the list of benefits of MSDN. One thing that strikes me is the number of technical incidents they offer: 4 or 2. This is a joke!
>It would be interesting to find out just how many people have ever called MS for support. I've been buying/using their products for 30 years and never found it necessary. Come to think, before the internet, I did make a call....think I was on hold for a couple hours:)
>
>There are all kinds of support forums on the internet, both MS and sites like the UT....Who needs to use a technical support incident??
>
>
>>For the kind of money they charge they give you 2 or 4 support calls?
>
>>
>>>Not sure what you're getting at here. Can you explain?
>>>
>>>>I looked at the list of benefits of MSDN. One thing that strikes me is the number of technical incidents they offer: 4 or 2. This is a joke!
"The creative process is nothing but a series of crises." Isaac Bashevis Singer
"My experience is that as soon as people are old enough to know better, they don't know anything at all." Oscar Wilde
"If a nation values anything more than freedom, it will lose its freedom; and the irony of it is that if it is comfort or money that it values more, it will lose that too." W.Somerset Maugham
"My experience is that as soon as people are old enough to know better, they don't know anything at all." Oscar Wilde
"If a nation values anything more than freedom, it will lose its freedom; and the irony of it is that if it is comfort or money that it values more, it will lose that too." W.Somerset Maugham