Message
From
17/03/2010 18:02:53
To
17/03/2010 17:59:06
Environment versions
Environment:
C# 2.0
Miscellaneous
Thread ID:
01455046
Message ID:
01455239
Views:
48
I think you see this incidents as a way for MS to get to know about their bugs. I see them as a way for me to know the product.
>Think of it as incidents, not calls. If it takes 30 calls to fix something, that's only one incident. How many incidents a year do you think you'd need Microsoft support? Also, if the problems turns out to be a bug in their stuff, you aren't dinged for the call.
>
>>I think the issue I see is hypocrisy or false information. MS says that email and telephone support is included with the product you buy. But to me, 2 or 4 calls is not a support; it is a joke. If they said, as many companies do these days, no telephone or email support comes with the product, they would be honest.
>Think of it as incidents, not calls. If it takes 30 calls to fix something, that's only one incident. How many incidents a year do you think you'd need Microsoft support? Also, if the problems turns out to be a bug in their stuff, you aren't dinged for the call.
>
>>I think the issue I see is hypocrisy or false information. MS says that email and telephone support is included with the product you buy. But to me, 2 or 4 calls is not a support; it is a joke. If they said, as many companies do these days, no telephone or email support comes with the product, they would be honest.
"The creative process is nothing but a series of crises." Isaac Bashevis Singer
"My experience is that as soon as people are old enough to know better, they don't know anything at all." Oscar Wilde
"If a nation values anything more than freedom, it will lose its freedom; and the irony of it is that if it is comfort or money that it values more, it will lose that too." W.Somerset Maugham
"My experience is that as soon as people are old enough to know better, they don't know anything at all." Oscar Wilde
"If a nation values anything more than freedom, it will lose its freedom; and the irony of it is that if it is comfort or money that it values more, it will lose that too." W.Somerset Maugham