John,

Take Copernic, or Yahoo, or Hotbot, or whatever your preference, type in "web usability", and go down that path and realize that a) Tamar's views are supported by mountains of research and b) if you find anything by Mr Cooper I'll give you a dollar.

I request that you apologise to Ms Granor for being, among other things, a certifyable magnanimous jerk.

Andre.