>>As noted on ProFox (and now here), this was posted in the Upgrades section of the magazine. The fact is the upgrade for VFP 9 is $349.00, not $649.00. And no one questions the "per seat" statement being extremely misleading.
>>
>>So much for the "false assumptions without facts".
>
>It was in the upgrade section, but the text referred to the product and not the upgrade. And what I was referring to about false facts was not in the story, but in your incorrect and baseless comment of "Wanna bet this met with MSFT marketing's approval?".

Hello Ken,

Isn't the customer always right?

You may wonder why I ask you that question. It's because of the way you seem to be replying to persons questioning MS tactics regarding VFP. No matter if the customer is right or wrong. Every reply should be handled with care.

I've been questioning myself over that statement "The customer's always right" wondering if it's true. The main reason it that being a consultant sometimes customers will say things in certain ways. If I confront them my future relations with them could take an ugly turn. So instead of taking that risk I always have to find a way to make them agree with me or find a way to do things to make them happy. So I realized over the years that "The customer's always right".

I'm sure that you understand that many developers (myself included) are frustrated by many things regarding VFP. Wether it's marketing, The things said or unsaid or whatever the THING. I also understand that you could be frustrated too by many things. But still when you come over here and reply you have to put aside your frustrations because in the end "The customer's always right" and you don't speak as ordinary guy "Ken Levy" but as Ken Levy official representative of MS.

As an official representative for MS your replies sometimes can only hurt those you work for (MS). This behaviour should never happen between an enterprise and its customers. Even if it happens with only one customer.
The main reason could be that one FRUSTRATED CUSTOMER could make damages spreading bad things about the company you work for. In the end it's very tough to evaluate the potential damages. So here again the phrase "The customer's always right" takes all its meaning.

So when you reply something like 'So much for the "false assumptions without facts".' it gives me an impression that you don't really care about your customers.

We all know (developers) that MS energies are all on .Net and because of that one of the stategies could be to neglect everything related to VFP. A sorta "treat'em like crap" attitude. But a strategy like that if it ever existed could backfire because it could get that customer not only to stop using VFP but using MS products entirely. And in the same process other could make the same move because of the way MS treated that customer. Are you really willing to take that risk?

So do you think that the customer's always right?