>>I am very ignorant of understanding the CPU use by different processes and don't want to admit it to a customer <g>.
>>
>>The customer tells me that a process (inetinfo.exe) is using 100% of CPU. Does he check it by going to the Task Manager then clicking on the Processes tab and looking at the entery for inetinfo.exe in the column CPU?
>
>FWIW inetinfo.exe is the IIS Web Server. Is that machine supporting a web site?

...or is it just supporting a poor homeless virus which found shelter inside the IIS? ;)