>>The customer tells me that a process (inetinfo.exe) is using 100% of CPU. Does he check it by going to the Task Manager then clicking on the Processes tab and looking at the entery for inetinfo.exe in the column CPU?
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>Quite possible - this is one of the things to get a "feel" for problems or to identify runaway processes (endless loops and so on). Using Perfmon is also an option, but usually at a finer level to identify bottlenecks. There also is a NT/W2K/XP API which you can query for the amount of CPU - time used, AFAIR split into kernel and user time for each process ID [GetProcessTime ?] - helpful to map the CPU use to your running program.
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Thank you for your input. I have no access to the web server, as far as ability to test things or monitor. All is in the hands of the customer web administrator, and he sounds very knowledgeable. So, hopefully, will run more tests and determine what exactly is causing the high CPU use.
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