Robin,

You might want to create a mini utility to capture client side font info for you to look at. The following untested pseudo code creates a list of the fonts present on a users workstation and stores this info in c:\myfonts.txt and the Windows clipboard. Have you user run this script and then send you the file c:\myfonts.txt or have them paste the clipboard into their email message. That may give you some clues.

#define vfpCrlf chr(13)+chr(10)

lcFonts = ""
lnFonts = afont( laFonts )
for lnFont = 1 to lnFonts
  lcFonts = lcFonts + laFonts[ 1nFont ] + vfpCrlf
endfor
strtofile( lcFonts, "c:\myfonts.txt" )
_cliptext = lcFonts

Malcolm