A few years ago I had AT&T broadband service. When I finally got fed up with the local office and customer non-support, I simply called the corporate offices and asked to speak to the CEO. I didn't get him, but I did talk to someone in his office. They trickled things down and within a couple of days, the local office fixed the problems.

>SET RANT ON
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>Ok...I've had sprintpcs for several years now, and nothing but problems. This last set of problems has realllly got me ticked off though.
>I bought one of their $700 pocketpc/cell phones - and the darn thing WILL NOT send picture mail. I've been to 4 different SprintPCS stores in 3 different states, their tech's say it checks out fine. I call cust service and they say all looks ok. Each tells me it's the others problem. End result is that the darn thing still dont work. In the process of them messing around with my account trying to figure out the problems...someone there changed my account so that I no longer had the unlimited web-access, thus adding $852 to my cell phone bill in less than 48 hours (said they were billing me 2cents per K). Anyway I got them to take that off my bill and now they got me back on the right plan....but...
>Still no picture mail - and I can't seem to talk to anyone that has the authority to replace my $700 phone. They say it's been "too long" (I've had the phone since March, and have called them like clock work 3 times per week about the problem) - so the reason it's been "too long" is because they keep screwing me around! Plus now they want to see the receipt for the phone, which I mailed back to them to get my $150 rebate last March. They of course claim they never received it, so on top of everything else I'm out my $150 rebate.
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>Does anyone know a top-level type of person at sprintpcs? Does anyone have any suggestions?
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>Like I said this is just the tip of the iceberg of all the problems I've had too... I could go on forever.
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