>>>Does anyone have any suggestions?
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>>Verizon. They cost a little more but have good reception and much better customer service. After wasting too many hours arguing with AT&T "customer service" reps, I switched.
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>Verizon seems to be in permanently split personality. I once accidentally asked a DSL-related question in a Verizon Wireless shop, and they had absolutely no clue. Couldn't even tell me where to ask.

I think they're basically separate companies. There does not seem to be any integration between the various Verizon services, except for the ability to get it all on one bill.

Verizon is no shining example of customer service, but among cel providers they've been a lot better than the others I've had.

I've twice had to replace my Treo and both times it took one call and about 10min to have one Fedexed for the following day. This was especially nice since I bought the original on ebay. (Although I probably only got a replacement because their computer system couldn't distinguish me from someone who bought through them.)



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>If the behavior of Verizon Land Lines And DSL is any indicator, you may want to buy a suitable gadget to rewrinkle your ears back into their natural shape after they go flat. And they will, because there's no way everything'll be OK, and there's no way to cancel some things via their web interface (which is a candidate for the Hall of Shame), and there's no way their web interface will actually work each time, so my take is that you'll have to call them at least a dozen times, average call taking about 25 minutes, where you'll have to navigate through menus and be passed from one representative (the word merits some comment, not now) to another and you'll have to repeat your name, address and some numbers before you get to try to explain to each one of them what you need, only to hope they'll hand you to the right guy next. Then you'll have to repeat your name, address and some numbers before you get to try to explain it to this next guy...
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>Verizon, never again. And they aren't calling me anymore, because the last talk we had was to cancel the bill on the land line they never got to work.