>>You are a manager of a team. A customer complains that a member of your staff has been rude to him and is demanding that you take action. The staff member denies the charge. What do you do to resolve the situation?
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>Dealing with this sort of thing is why I was a lousy manager. The best thing that ever happened to me was being demoted back to my level of competence.

I taught people were promoted to their level of incompetence.