>>>>You are a manager of a team. A customer complains that a member of your staff has been rude to him and is demanding that you take action. The staff member denies the charge. What do you do to resolve the situation?
>>>
>>>Dealing with this sort of thing is why I was a lousy manager. The best thing that ever happened to me was being demoted back to my level of competence.
>
>>I taught people were promoted to their level of incompetence.
>
>Sometines a demotion is same as promotion... err... I think...

I guess it depends on which direction you want to go.

I personally like being a code jocky.