>I'll have to remind myself of his comments the next time I speak to a MSFT rep from India who can barely speak English.

This is something that has really started bothering me over the past year. (I have the biggest complaint with SprintPCS on this.)
Normally I'm a very calm, patient type of person - but when they put a CUSTOMER SERVICE person on the phone who is incapable of communicating I've decided to no longer be sweet and nice. I demand to talk to someone else (until I get someone I can understand) - then I complain about it...and I complain for however long it took me to get a person I could understand. (if it takes me 20 minutes to get someone I can understand...then I'm going to gripe for 20 minutes about it.)