James,
> by clicking on the Start Button in the task bar of the Citrix session

I do not see any button on the Task bar of the citrix Session, it is all blank


Another question that has to do with Citrix. Under two Citrix Server, some users are getting the following error when running a module to generate an EXCL spreadsheet,

'RUN! Command Failed. Access is denied'

But the same module work one from other Citrix Servers.
For example from CTX22, CTX23, the run command failed show up
but does not show up under CTX21

Any ideas?