>Craig
>
>>I have to go with Terry on this one. I have, at times, referred people to this KB article. http://support.microsoft.com/default.aspx?scid=kb;en-us;555375
>
>Whilst the above might be good advice to someone asking a question, where is the link for Terry that advises how to give a tolerant answer to someone you have made a decision to become involved with, even if you now feel they have somehow overstepped the mark?
>
>Its all about attitude.

Gary;

May I add choice of words in addition to attitude? There are ways to tell someone to go to blazes that make the recipient want to do so with pleasure! :)

Tom