Hi,

I have install SQL Server 2004 Service Pack 4 on my server but the installation return an error. The message say "Setup was unable to validate the logged user. Press Retry to enter another option, or Cancel to exit setup".

I have already applied SP4 to other server with no problem.
I have already tried the work around from what I have read from http://support.microsoft.com/default.aspx/kb/814844 but the problem still occur. The sqlsp.log have the following data:


01:29:08 Begin Setup
01:29:08 Version on Media: 8.00.2039
01:29:08 Mode = Normal
01:29:08 ModeType = NORMAL
01:29:08 Loading library - sqlsut.dll (#L1)
01:29:08 Begin: SetupInitialize()
01:29:08 End: SetupInitialize()
01:29:08 Begin: CheckFixedRequirements()
01:29:08 Platform ID: 0xf00000
01:29:08 Version: 5.0.2195
01:29:08 File Version - C:\WINNT\system32\shdocvw.dll: 6.0.2800.1692
01:29:08 End: CheckFixedRequirements()
01:29:09 Begin Action: CheckRequirements
01:29:09 Processor Architecture: x86 (Pentium)
01:29:09 Service Pack: 1024
01:29:09 ComputerName: KRBFSQLSTATS1
01:29:09 User Name: loki
01:29:09 IsAllAccessAllowed returned: 1
01:29:09 OS Language: 0x409
01:29:09 End Action CheckRequirements
01:29:09 CreateSetupTopology(KRBFSQLSTATS1), Handle : 0x1934200, returned : 0
01:29:09 CreateSetupTopology returned : 0, Handle : 0x1934200
01:29:09 Topology Type : 1, Return Value : 0
01:29:09 ST_GetPhysicalNode returned : 0, PNHandle : 0x1934248
01:29:09 PN_EnumerateEx returned : 0
01:29:09 PN_GetSQLStates returned : 0, SqlStates : 0x88008225
01:29:09 PN_StartScan [0x1934248] returned : 0
01:29:09 PN_GetNext [0x1934248] returned : 0, Handle: [0x19347e0]
01:29:09 SQLI_GetPackageId [0x19347e0] returned : 0, PackageId = 0x3
01:29:09 SQLI_GetVersion [0x19347e0] returned : 0, Version = 8.00.194
01:29:09 PN_GetNext [0x1934248] returned : 18, Handle: [0x0]
01:29:09 ReleaseSetupTopology
01:29:09 This combination of Package and Operating System allows a full product install.
01:29:09 Begin: SetupInstall()
01:29:09 Reading Software\Microsoft\Windows\CurrentVersion\CommonFilesDir ...
01:29:09 CommonFilesDir=C:\Program Files\Common Files
01:29:09 Windows Directory=C:\WINNT01:29:09 Program Files=C:\Program Files01:29:09 TEMPDIR=D:\temp01:29:09 End: SetupInstall()
01:29:09 Begin: ShowDialogs()
01:29:09 Initial Dialog Mask: 0x8300037, Disable Back=0x1
01:29:09 Begin Action ShowDialogsHlpr: 0x1
01:29:09 Begin Action: DialogShowSdWelcome
01:29:11 End Action DialogShowSdWelcome
01:29:11 Dialog 0x1 returned: 1
01:29:11 End Action ShowDialogsHlpr
01:29:11 ShowDialogsGetDialog returned: nCurrent=0x2,index=1
01:29:11 Begin Action ShowDialogsHlpr: 0x2
01:29:11 Begin Action: DialogShowSdMachineName
01:29:11 ShowDlgMachine returned: 1
01:29:12 Name = KRBFSQLSTATS1, Type = 0x1
01:29:12 End Action DialogShowSdMachineName
01:29:12 begin ShowDialogsUpdateMask
01:29:12 nFullMask = 0x8300037, nCurrent = 0x2, nDirection = 0
01:29:12 Updated Dialog Mask: 0xbf00035, Disable Back = 0x1
01:29:12 Dialog 0x2 returned: 0
01:29:12 End Action ShowDialogsHlpr
01:29:12 ShowDialogsGetDialog returned: nCurrent=0x4,index=2
01:29:12 Begin Action ShowDialogsHlpr: 0x4
01:29:12 Begin Action: DialogShowSdInstallMode
01:29:12 ShowDlgInstallMode returned: 1
01:29:12 InstallMode : 0x2
01:29:12 End Action DialogShowSdInstallMode
01:29:12 begin ShowDialogsUpdateMask
01:29:12 nFullMask = 0xbf00035, nCurrent = 0x4, nDirection = 1
01:29:12 Updated Dialog Mask: 0xb000627, Disable Back = 0x1
01:29:12 Dialog 0x4 returned: 1
01:29:12 End Action ShowDialogsHlpr
01:29:12 ShowDialogsGetDialog returned: nCurrent=0x20,index=5
01:29:12 Begin Action ShowDialogsHlpr: 0x20
01:29:12 Begin Action: DialogShowSdLicense
01:29:13 End Action DialogShowSdLicense
01:29:13


TIA,

Rene