Can they access another https:// site? What router is it? Are you gonna let a liberal, democrat router beat you? <<just kidding>> Can you do a tracert? dnslookup? Oh, by the way, usually you can not access https sites by IP since the ssl cert is issued for a domain header and not an IP. Just trying to help with the troubleshooting. >Can they access the site using the IP address? https://68.156.185.67/webcrim/main.asp > >If not, any chance the router thinks this is an invalid or internal address? Just a shot in the dark. No, they can't get to it either way. I'm thinking I'm going to just reset the router to factory default this weekend. John > >>I have a client who cannot access the site https://www.infomart-usa.com/webcrim/main.asp... >> >>Any ideas? >> >>Thanks,