Dell learned their lesson (partially). They have stopped using India for customer support calls from corporate customers due to complaints. They still route non-corporate consumer calls to India though. I guess they aren't too concerned about losing those customers or else the typical non-corporate consumer doesn't call back to complain but simply stops calling period...



>>Exactly. Not only could I not understand him (primarily due to his very heavy accent), but after becoming irritated with me, he accused of me of not being able to speak English myself and he stated that he spoke correct English from England and if I were better educated then I would be able to understand him. He basically insinuated that Americans are uneducated and only speak and understand slang.
>>
>I am sure that he is correct :-)
>You have to take English cources to improve your English(not American), because it seems me that last a few years you take only Foxpro and computer cources. And didn't take vacations in Europe. ;-)
>
>may be you will be wondered, but when I asked in e-mail for support help and I received absolutely unadequate answer, I asked why you answer me like Indians, they politely answered that they are M$ support, which is located in India.
>I said thanks I will forget in this case for M$ support.
>
>The problem is not in Indians, the problem is in reqruiting company and company which move this activity in India.