You might have a look at elementool.com.

We use both the "Bug tracking" and "Help desk" parts, and I'd say they are "adequate". That is, they get the job done but could be, in my opinion, a bit more "intuitive".

good luck

>To All,
>
>I am looking recommendations for a issue, bug and development tracking system to implement for a small company with small client base. Does anyone have anything they like or don't like about what's out there?
>
>Regards,
>
>Mike