Jay Johengen
Altamahaw-Ossipee, North Carolina, United States
General information
Category:
Computing in general
Yes, it was a Dell. Ok, then I feel better. I thought that my troubleshooting skills had gone obsolete.
>It is a hard reset of some Dell systems. One of my pcs at home is a Dell.
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>>That was some of the strange part; they had already unplugged all cords from the PC before holding the power button down. I had already disconnected all the devices, waited a few minutes, then reconnected them, but it never ocurred to me to hold the power button while everything was unplugged. Have you heard of this before?
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>>>As far as I know, that ensures that all attached devices power down.
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>>>>I was helping someone with a PC problem. It would not boot up, or did so sporadically. It was making the beep-beep sound, that has almost always meant a hard drive crash to me. I had to leave, but asked them to call Dell customer support and the solution was to unplug all the cords from the PC, wait about 2 minutes, then hold the PC power button in for about 30 seconds. This fixed the problem. Is this a capacitor-type problem? I've never heard of a solution like this before.
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