>That was some of the strange part; they had already unplugged all cords from the PC before holding the power button down. I had already disconnected all the devices, waited a few minutes, then reconnected them, but it never ocurred to me to hold the power button while everything was unplugged. Have you heard of this before?
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I have a two way direcway, satellite system for internet and several times when the router went down, the tech support Pakistani told me to "you will be unplugging the coax wires and holding them in your hands please." Put them back on the system and it actually worked. Something to do with grounding.