>Thank you very much for the detailed explanation.
It did get that way

>I will relate it to the customer SA. You see they are overseas (in Aruba) and they use an outside SA person/company. Unfortunately I can't be there to help them (and I am not really much help when it comes to administrative issues).

There in Aruba and your in Mass and you can't think of a reason to help your needy client out? Dimitry - I think you should reconsider the possible ramifications if you don't immediately fly to Aruba and apply your considerable expertise (for a considerable amount of time) to help this client out.

This is one occasion that making a mountain out of a mole-hill is advisable!:-)