It's not a "packing slip", it's a "packing list". You're right, my mistake.
I'd call it a "significant business issue". I wonder what the outcry might be if Visual Studio was left out. Truthfully? I think most would either laugh or wouldn't care. ;)
OK, I understand your frustration. Yes, MS makes admininstrative mistakes. Had one happen specifically to me last week, though it really wasn't significant.
Kevin