>I have been asked to look into the possibility of capturing incomming and outgoing phone calls on a Mitel SX-200 ICP phone system. The system does provide SMDR (Station Message Detail Recording) output records that can be routed to an RS-232 port.
>
>Anyone ever done something like this or have a link for further information to get started?

You might want to take a look at this...
http://www.virtualserialport.com/products/serial-activex/