>>>If a problem is determined by Microsoft to be the result of a defect in a Microsoft product, the customer will not be charged for that incident.
>>
>>That's actually true.
>>
>>I went through it about six months ago. I was getting a C++ runtime library error. It happened only in ONE specific spot for ONE client (and immediately showed up at 3 other clients), and took a week for me to come up with a 100% reproducible scenario.
>>
>>I opened a support incident and was talking with Trevor in a few minutes, making arrangements to FedEx them a DVD with the client's data.
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>>Once Trevor had repro'd the problem, he got the devs involved. (Calvin said it was Aleksey's fault. <g>) They gave me a workaround, and asked me to test the same issue during the next beta.
>>
>>No charge.
>
>It's amazing that we are now grateful and singing the praises when we *don't* get charged for finding a bug and spending a week to make the repro code. They should be charged for your testing time.

I was just glad to have a working app! <g>

Dan