>I have a VFP9 EXE which is fairly large and most screens are modal.
>
>I want to give the user the ability to hot key into a support/trouble ticket submittal program.
>
>Is it better to make that other module into a different EXE so when they hit the hot key combination it is just Do Support_thing.exe or is it better to make the support_thing part of the overall application?
>
>Or should I just tell them to open the support_thing seperatly from a short cut on desktop?

I'd do a separate EXE which sets you up to do either the hot-key or the shortcut. And don't forget Windows shortcut keys! You can then let them hot-key in from anywhere (i.e. Word), not just your app.