thanks,

>Congratulations on the Microsoft Partner status.

There're two reason for oudsided call centers. They can give service 24 hours without night work because of time differences, cheap workers. In Istanbul there're a lot of call centers opened recent years too...

>...In the US my calls were answered in Bangalore by somebody who said I had to take the PC to a Service Centre 200 miles away. In Australia my call was answered in Kuala Lumpur by somebody who said that Dell's international warranty does not apply in Australia. In New Zealand the phone was answered by Dell's dating service in Manila- every time...