>>Do you mind telling me what percent of the product price is your transfer fee? (approximately, if you wish)
>
>1/3, or around 1000/year vs the pay-as-you-go rate of 35/hr for support/training.
>
>It's not really a transfer fee, it's the standard cost of an annual support agreement. This assures us that the customer has no excuse for not knowing how to use the software.
Mark,
Thank you very much for sharing this information. I misread your original reply where I thought you charge a transfer fee + cost of support agreement (I read free as fee). Now I am clear.
I also charge/sell maintenance agreement and incidentally my price for a single user license is 1000/year, just like yours.
Again, thank you for sharing.
"The creative process is nothing but a series of crises." Isaac Bashevis Singer
"My experience is that as soon as people are old enough to know better, they don't know anything at all." Oscar Wilde
"If a nation values anything more than freedom, it will lose its freedom; and the irony of it is that if it is comfort or money that it values more, it will lose that too." W.Somerset Maugham
