>Will do. But I was thinking in terms of direct incident support (telephone). Don't know how it works in Canada but here we get some free ones with the MSDN subscription and most products in warranty also qualify for a couple of free incidents. Even if you have to pay the cost is on a 'per incident' basis and probably worth it.....

Yes, I could try to report it like that as well. But, if there is a solution, my first guess is that it would come from us here.