My NAV came up for renewal last week on my home PC (I'd had the nag message for a month)
I went to renew, and chose to upgrade to NAV 2007 (I had 2004)
I paid my dues and went through the download process, culminating in installing the setup software.

(here's where it all gets a bit confusing and hazy as I went through so many steps)

I ran this and was told to reboot.
After rebooting I could not find the setup software to continue.
After a long, long time, through tortuous SYmantec menus (AND having to supply an order# which I hadn't been prompted to note down), I managed to find my order and downloaded the NAV 2007 s/w.
When I ran this it got so far then got the message:

"A product that requires WMI update is still installed on this system. Please wait while windows configures WMI update"
followed by a fatal error.

I'd been directed to Add/Remove progs to remove any NAV existing, which I did.

Tried to run the installation again and got the message, right at the end:

"Extraction failed – Cannot delete output file"

And so the vicious circle continues - stuck in this Catch-22

I've cleaned the registry of any mention of NAV or Semantec (which there weren't).
In add/remove I found the NAV WMI update s/w which I tried to remove but always get the message that it can't be deleted as there are still Symentec components dependant on it (whic I can't find OR remove)

So I can't install NAV 2007 cos there's "old" versions of Semantic products on my PC, whcih need to be removed.
I can't remove these "ghost"remnants of Semantic because there are components dependant on them.

I've been round and round this process ad nauseum. If you want help from Symantec you need to do the equiv. of an automated answering system and go through page after page of essentially guessing which to choose (they're not always specific and can be misleadingly general), each time entering all your dets, like email addy, VISA nos, order #, name & address, etc ("... to better help us identify your problewm".

Eventually I found a chat-room guy who, after hearing my woes, sent me an email with detailed steps of what to do to solve this problem (in the form of idiot's guide). Essentially it detailed what I'd already done (ad nauseum), incl. registry clean (nothing in it), all to get back to the same old, HELPFUL, message:

"Extraction failed – Cannot delete output file".

And that's it!!!!!!!!!!!!!!!

So I've paid my $30-odd, stripped my home PC of AV protection, and been left in limbo, a week later unresolved and unable to use the web. I've spent hours and hours of fruitless work (ME DOING ALL THE CHASING) on this, all because of their incompetence.

If I'd been computer illiterate, instead of being up sh*t creek without a paddle, I would also have a hole in the bottom, be heading for the rocks and unable to swim.

Anyone else been shafted this way?

Disgusted of England.