>>Anyone else been shafted this way?
>
>Terry, you're not alone...
>
>http://fox.wikis.com/wc.dll?Wiki~SymantecSucks~SoftwareEng

Ho ho. Thanks Fernando. The following write-up by a contributor more or less sums up what I found out, except that I used emails and chatroom to get to them. Oh, and 2-3 times I described in detail what the problem was, filled out in their little scrolling text window, submitted it, only to get an internet failure notice and, going back to the fault report form, finding that all my explanation - and all the other fields I'd filled in - were gone!

"the air was blue" is an English expression that doesn't even come close to how I was!

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This is a company that embodies what's wrong with the Internet. Symantec uses the internet as a proxy for customer service. If you actually need real customer service, then be prepared to search a long time through their web site to find a number. When you dial that number you will wait forever, and when you finally get someone after spending excessive time listening to the worst Musak, you'll get a moron who won't listen to or try to understand your problem.

If you believe that an incomplete FAQ on the Internet constitutes customer service,

if you like companies like Symantek who's "feedback" and "Contact us" links lead to everything everywhere except a way to actually contact them,

if you like companies like Symantec who provide incomplete information on their confirmation pages and subsequent confirmation emails after you've been suckered into purchasing something. "Subscription keys" as they call them, is what you're actually buying, and they don't deliver em,

if you like companies like Symantec who's people can't support internet orders,

if you like to pay department-level licensing fees for a single PC that happens to be running a Server version of Windows,

if you like reading your credit card number as apparently the only means to look up an order (I swear I'm not making this up!),

if the phrase "Thank you for calling Customer Service" after a ridiculously buried procedure to actually get what you paid for is what you want,

in other words if you're a real sucker, then Symantec is for you. It's not for me, and I hope as a reader you'll consider the same.
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