>>Can my client see what i am doing? as she could guide me to the option where trobleshooting is needed.

>Yes

>>Is it always installed or does one need to install a windows component?

>Yes, it's installed but has to be enabled in System Properties, Remote tab.

In that case this should be an ideal solution for 75% of my clients.
Thanks a lot! I had never earlier even though of this option, I will check it out.