>Your experience with a support person is so typical. I have been waiting patiently for Microsoft Support to contact me concerning a problem I had installing a Service Pack.
>
>Initially, I received an eMail acknowledgement that I would be contacted shortly. I managed to resolve the problem a few days after it occurred but neglected to inform Microsoft. I do not expect them to contact me in regards to my original problem.
>
>I hope that your support person could speak a distinguishable form of English! :)

Sure he did Thomas I bet Mike had to pull an Indian -> English translator from the web. :P