Thomas,

>>It's always nice to waste a few hours talking to tech support just to figure out the problem myself...
>
>Your experience with a support person is so typical. I have been waiting patiently for Microsoft Support to contact me concerning a problem I had installing a Service Pack.
>
>Initially, I received an eMail acknowledgement that I would be contacted shortly. I managed to resolve the problem a few days after it occurred but neglected to inform Microsoft. I do not expect them to contact me in regards to my original problem.
>
>I hope that your support person could speak a distinguishable form of English! :)


For me, nothing compares with the support guys at IBM. I used OS/2 up until I moved to Canada in 1998, where I bought a new pc with Win98 pre-installed (IBM none the less - sigh), but I disgress. I was saying... I was happily using OS/2 2.1 and did not have the money to buy OS/2 3.0 until late, very late as I found out later (Version 4 was about to be released <g>), anyways, I try to install it and I was not able, so, after a couple of weeks I decided to call IBM Argentina, and they were very helpful, thou the problem remained. Then I took a long vacation, and when I went back home OS/2 4 was in the market and I bought a copy which I installed without a problem and was happy using it and around 3 months after my initial call to IBM, they call me asking if I was finally able to solve the problem or required any further assistance (my guess is that they called before but I was not home and did not have answering machine), I told them that I'd bought version 4 and was running perfectly, and thanked them. 1 month later they called me again asking if I had encounter any problems with the OS. My love for OS/2 grew a lot thanks to the failure to install version 3 <g>.