Hopefully someone at Dell realizes that their quality of support is one of the big factors that helped the company to grow into what it is today. I've had Dell's since I started buying my own computer. Up until last year, the support was beyound compare to anything else I've experienced. Staying on the line with me as long as it took to solve the problem. Stepping me thru things in great detail.

I now have an XPS desktop which I thought meant high priority support. When I got a BSOD early in the year I couldn't find a phone number to call these guys. Luckily I have a 2nd computer at home so I could use the tech support chat.

Next time I need to buy a computer, I'm going to do a little more research to investigate other brands. I'm no longer a "Dell first" kind of guy.

>So I was working on a laptop that was giving a BSOD after installation of WXP SP2. I could install SP1 just fine, and everything worked correctly, but I would always get that BSOD after SP2 was installed. I replicated this problem 3 different times after reformatting and installing again.
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>So I thought I would check out the Dell Technical Support chatroom. I figured that maybe there was maybe a driver they provided that was incompatible, and they could tell me that. Nope... I was really surprised at the ineptness that the tech showed. He tried about 10 different things, some of which I knew had nothing at all to do with the problem. He ended up telling me the hard drive was bad and I needed a new one, and was oh-so-eager to give me the link to the Dell store where I could buy a new one.
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>Well, I didn't think that was the problem as the drive passed a few drive fitness tests. But I decided to try it anyway... so I went to the local Best Buy and bought a cheap one on sale, which I figured I could return if it didn't work.
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>Well, it didn't work. Same problem. I entered the support chat again, and this time the tech told me that "maybe I wanted to stay away from SP2" because of the problems it was causing. I told him I thought it had something to do with the display adapter drivers, and he disagreed. I ended the conversation with him and booted into safe mode, disabled the display adapter, and rebooted. Bingo.
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>It's always nice to waste a few hours talking to tech support just to figure out the problem myself...