>>2) Is there an error handler in the program that identifies the line of code wher the program fails?
>
>There is an error handler running for the whole program suite, but it doesn't fire. As I said, the sys just falls over and dies.

Hmmm, that will be fun to diagnose. How'bout resending and reinstalling the package? For a 'this is the only site having the problem' situation, it seems like a reasonable thing to try, unless there is some obviously unique situation about that particluar computer.

Enjoy! :-)