We have just installed this - http://www.rmtrack.com/ - and are liking it so far. We replaced another one that worked ok, but had horrible support.

>We have been using Aegis Bug / Issue management (Support Desk) software in our organization for some time now and it has "lost it's lustre". We are searching for a replacement system but a there seems to be too many to evaluate. Does anyone have any good/bad experiences with Support Desk Bug tracking /Issue management packages well suited for a vertical market software development company?
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>Thanks
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>Glenn