>In the case of HLP, you might do something similar. Rather than have the user do a download, distribute the HLP support together with the application setup. Or some upgrade.
>
>Of course, there are still problems when the user doesn't want or need any upgrade (except for the OS upgrade).

Read the article again, Hilmar. The reason they are sending users to download is that M$ explicitly forbids software manufacturers from distributing the help exe from now on. And that's the problem.