>>>>It may surprise you, but I'm still awaiting the answer from YAG as to what the reasons were.
>>>
>>>Alan already answered. I consider very impolite from your part keep claiming that he owes you an answer.
>>
>>I think as a customer, he has the right to demand an answer.
>
>But Alan already answered. Peter didn't like the answer and maybe it is not what he likes to hear, but it was a complete answer.

That's your assesment. Peter has the right to have his question answered to this satisfaction. He is the customer. I'm shocked you disagree.