>>>Thanks, Naomi. Bit of a problem - not being on their site.
>>>
>>Do you know if this old application has a maintenance section (e.g. Pack, re-index, etc.)?
>>
>>If it does, then make a backup of data and run this operation. It may very well be that the data are already corrupted.
>
>Yes it does. But doesn't Craigs' article say to rebuild the indices WITHOUT issuing the REINDEX command, i.e. to to rebuild from scratch?
>
>Anyway, I'll get in touch with them and have them do that.

Yes, from scratch would be much better.