10 minutes too... that is pretty good. Usually I sit and wait for 10 minute blocks at a time.

>I have spoken poorly of Dell customer service in the past, but I just had a chat with one of their reps that changed my opionion somewhat. I also like that they don't use Americanized names anymore. I like to know that I'm talking with Gurdeep, instead of Bruce, who I know really isn't Bruce...
>
>My recent chat with them:
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>8:52:29 AM Gurdeep_112463 Thank you for contacting Dell Technical Support. My name is Gurdeep and my rep ID number is 01112463. How may I assist you today?
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>8:53:18 AM Jay Johengen I inadvertantly deleted the "c:\drivers\" directory on my hard drive. I have not done anything since then except contact you to see how to restore that. It is a latitude d520.
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>8:53:35 AM Jay Johengen it is not in the recycle bin as i used shift-delete
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>8:54:21 AM Jay Johengen could you send zip file to my email?
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>8:54:24 AM Gurdeep_112463 Thank you for the information. I’ll be glad to assist you. Please give me 2 to 3 minutes to pull up your account information.
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>8:54:24 AM Gurdeep_112463 Also, may I also have your telephone number, along with the area code to update our records?
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>8:54:29 AM Jay Johengen ok
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>8:54:35 AM Jay Johengen 919-455-8300
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>8:55:24 AM Gurdeep_112463 Thank you very much for providing this information. I appreciate this cooperation from you.
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>8:55:29 AM Gurdeep_112463 I would like to inform you in case we lose connection, either due to a system restart or troubleshooting or chat disconnect, you will receive a call back to resolve the issue to your satisfaction. Would that be fine with you?
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>8:55:38 AM Jay Johengen yes, that will be great
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>8:55:59 AM Gurdeep_112463 Thank you. I suppose the number given by you at the start of the conversation would be the right number to reach you, am I right?
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>8:56:11 AM Jay Johengen 919-455-8300
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>8:56:24 AM Gurdeep_112463 Thank you.
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>8:56:24 AM Gurdeep_112463 Any alternate numbers to reach you?
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>8:56:38 AM Jay Johengen no, it's my cell phone and it's the only phone i use
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>8:56:49 AM Gurdeep_112463 Okay.
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>8:57:14 AM Gurdeep_112463 As per the records with me you have an Latitude 520, with Windows XP Pro installed as an operating system on it. Am I correct?
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>8:57:21 AM Jay Johengen yes
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>8:57:59 AM Gurdeep_112463 Thank You for purchasing a Dell product. I can see from our records that you have contacted us for the first time. Let me assure you that I will provide you the best possible support and help resolve any questions you may have.
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>8:58:08 AM Jay Johengen great, thank you
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>8:58:34 AM Gurdeep_112463 You’re welcome.
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>8:58:59 AM Gurdeep_112463 If I understand you correctly, you have deleted the drivers directly from the C drive. Is that correct?
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>8:59:24 AM Jay Johengen yes, the entire c:\drivers\ directory. Stupid mistake.
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>9:00:24 AM Gurdeep_112463 Okay.
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>9:00:34 AM Gurdeep_112463 Are you using the same notebook to chat with us, with which you are facing the issue?
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>9:00:55 AM Jay Johengen yes, but i could use my phone, or Yahoo! IM on my phone
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>9:01:29 AM Gurdeep_112463 Okay.
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>9:01:44 AM Gurdeep_112463 I would like to tell you that deleting the drivers does not cause any issues in the system.
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>9:01:55 AM Jay Johengen well, that's good news!
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>9:02:04 AM Gurdeep_112463 As, you can always download the drivers online in future if you face any issues with the system.
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>9:02:39 AM Gurdeep_112463 That is only the dump for the drivers setup files and is only used if any driver is corrupt or missing in the system.
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>9:02:50 AM Gurdeep_112463 There is no need to download any drivers right now.
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>9:02:59 AM Jay Johengen Ahhhh! That's awesome! Thank you so much!
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>9:03:12 AM Gurdeep_112463 The drivers are to be downloaded in future only if any issue is there with the system.
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>9:03:14 AM Gurdeep_112463 Is there anything else regarding your Dell system that you need help with?
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>9:03:38 AM Jay Johengen I haven't always been please with Dell customer service in the past, but this was a very productive and pleasant encounter. Thank you!
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>9:03:54 AM Gurdeep_112463 You’re welcome.