Jay,
I have used Ghost in the past and have had no problems with it. However, I have had an Acronis product recommended to me multiple times (I can't remember that name of the product). You might want to check that out.

>Was going to purchase Norton Ghost 12, but then read some reviews on version 10:
>
>http://reviews.cnet.com/Norton_Ghost_10/4852-3682_7-31473745.html?tag=uoavrg
>
>I couldn't find any real reviews on Version 12.
>
>What I need is a solid utility to both backup individual files folders, and have an exact cloned image of my laptop hard drive that I can use when the freakin thing crashes. Any suggestions are opinions on Norton? I seemed to remember having a conversation with Tracy about this awhile back, but couldn't find it.