>>>And you never receive threats? You must be a darn good programmer!
>>
>>Or a really smooth talker :).
>
>Do your applications talk?

Only in the sense that the interface is intuitive so we don't need any damn help file or user manual ;). Other than that, it was usually me, calming the customer over the phone, or just getting in the car and performing a minor miracle on their location, whichever was less possible to avoid.