>>>That's important for cases where a management decision is required. Again, this is a business.
>>
>>But not your business, and you have no part in this business except for being a customer. Management decisions are not any of your business.
>
>Do you work in an office? When you are out for a more lengthy period, do you create an 'Out of Office' reply in Outlook? Do you make arrangements with one or more co-workers who can replace you during your absence? If not, isn't that unprofessional?

Yes, I work in an office, but the users of my system have no communication with me unless they lock themselves out of their account, or have technical problems, or whatnot. I do not notify my users when I am out, as they will be redirected to the proper support person.

We are lucky the Michel participates the way he does on this forum. He could easily just sit in the background, answer the occasional support call, and collect the subscription fees.

For some reason you feel some sense of entitlement over and above the users I support.