I think everyone experience this, especially when you provide a solution to a request in record time. Once you have done that, all requests fall into the same time category from non IT people.

I found that for the very "easy" request I have given a standard Month time frame to complete. No matter how simple it is. I have found that the followup to the request is more defined and when you are able to complete in a timely manner, everyone is happy. It seems to put the responsibility on the person making the request to be more definate and to the point exactly what is required.

People always take it for granted when you give them what they want! I find that their negotiating powers come into play and are a little more aware of your time commitments are.





>My General Manager for the manufacturing plant I work in has determined that everyone needs to rpesent to him Key Performance Indicators. I didn't give him anything in writing and am not really sure what to do.
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>I don't only do programming. I also make sure that all systems continue to function, that hardware functions, that hardware is repaired, that data is repaired when there are glitches, printers repaired, scanners, etc. I am literally on the run all day long; all of a sudden, after this GM starts working here I am not doing enough and he loads up a bunch more programs he wants for various departments. I am glad to do them, but he has no concept of how long some things will take and expects me to continue to do all things even though my workload has increased tremendously.
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>Everyone continually comes to me and wants to be number one on the list of priorities for their program, or hardware fix, etc. Because they cannot all be number one for their particular project, they get angry and complain to the boss about it. I am the only Visual FoxPro progammer in this entire plant of around 200+ people and can only do so much per day; even if I stay later, only so much can get done.
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>Has anyone ever experienced this? Does anyone have any idea what I can say back to him as far as the Key Performance Indicators?