>>I am interested in opinions about remote support software.
>>At this time, I am leaning towards the type where the end user clicks on an icon on a WEB site which starts a chat session.
>>The end user can then allow the support technician to control his/her keyboard and mouse, transfer files, etc.
>>I would appreciate any first-hand experience and URLs of independant reviews and comparisons.
>>The information that I have found so far seems to be published by the manufacturers of the software.
>>Thank you in advance.
>www.logmein.com has the complete answer for your needs
Thank you, I will research this alternative.