On the left side do you have the 10 most recent replies? If yes, your VB thread should be there with my reply.

I'm not sure about the rest, we probably have setup UT differently.

UPDATE. BTW, you should now have the correct answer to your problem.

>The + signs, in the top panel, that have each thread subscribed to.
>
>>
>>Anyway, I just answered your question (though obviously wrong), so you would have it in your replies.
>
>The agents feature is only for PUTMs