I think that blog hit the nail on the head. The comments were interesting too.
Sometime when answering questions that demonstrate that the poster did not even bother looking at the on-line help before posting, I will list the topics that they should look at in the help file and finish up by telling them that if the information in the help file does not give them what they need, perhaps they will find a solution to their problem by reading blog entry < eg >.
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