That's what I meant. Are you saying that support until 2015 only means someone answering the phone and guiding you through the product as it is, not fixing bugs? Who uses support? To me, supporting a product means having people available to answer the phones and provide 1st level support to the customer, a quality assurance department and developers at a minimum. What does MSFT consider 'support until 2015?' Phone support only?
>The Fox team never included people in tech support. That's always been a different group. So, developers are needed.
>
>>Now that's support until 2015... I can't imagine any other company stating they would continue support but no enhancements but not have a single developer assigned to that task.
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