Hello Al,
thank you very much for your reply. I tried to check all step by step and what I have is:

Both VFP500.DLL and VFP5ENU.DLL are 5.0.0.415 and they are in C:\Windows\System32.
No duplicates, no older versions on this computer.

We use FPROT antivirus on all our computers, not doing manual scan and do not have any problems with it.

Motherboard BIOS and all drivers are Up-to-date.
We do not use AIO printers.

I was able to reproduce the problem on my dev machine just once with the same pure information.
All other tries did not give me a crush.

The user who has the problems has her own computer which is brand new.
She is the user who mostly works with AR part of SBT.
All other parts of SBT like IC, SO, PO work pretty well for different users on different computers

Problem machine is basic and does not have any add-on hardware.

We do not use OmniPage at all.

The fault address I gave in my posting is just an example, it's not every time the same.
I have 0x002bc2e1 (faulting module vfp500.dll), 0x00011d8f (faulting module ntdll.dll),
0x00011e58 (faulting module ntdll.dll), but mostly 0x000109f9 (faulting module ntdll.dll).

Best regards,

Helen